Our way of working benefits the team, the customer and the company. This mindset is crucial to maintaining a positive, transparent approach to the work we do at PGI. We don’t believe that for one party to win another has to lose.
THINK LIKE CUSTOMERS, ACT LIKE OWNERS
Seeing things from a customers’ perspective allows you to better understand how any action might be viewed from their side. In doing so we can deliver solutions that truly delight our clients at all times. When viewed in balance with an owners’ mindset, the solution presented is framed in our win-win-win value.
We empower our people to take the lead role in their personal growth. This is fostered in a supportive environment to ensure that all staff are constantly developing, personally and professionally, in line with their agreed goals. This aligns with our culture of company growth following personal growth.
CHALLENGE & COLLABORATE
We welcome hard conversations and we don’t make assumptions. Speak up, ask questions, answer questions. Work with your team to find solutions.
TRANSPARENCY BREEDS TRUST
Being transparent with our people and our clients is a pre-requisite. This openness allows for the building of trust from the very first contact and makes working for and with PGI a more enjoyable experience. It’s said that how you do anything is how you do everything and doing the right thing at all times is our standard.
It is human nature to want to improve and we encourage our people to commit to their own personal development on an ongoing basis. We believe that growing our people grows our business. All team members are set a dedicated number of days each year for Compulsory Growth. A more fulfilled person makes for a more effective team member.
BE YOUR OWN CEO
Collaboration is one of our key principles. Underlying that is the autonomy we provide our people to be the best version of themselves possible. Our systems and processes make us an efficient business but it is the individuals driving those processes that produce results. Our people are given the responsibility to manage themselves effectively first and foremost before then applying that to the collective effort.